Generative AI is a tool that understands your instructions and produces helpful ideas, words, or solutions in response. It doesn’t think like a person. It works by spotting patterns in the information it was trained on and using those patterns to create the most useful answer it can.

A simple way to see it is this: you guide it with good instructions, and it gives you practical starting points. You stay in control the whole time. AI won’t run your business or make decisions for you.

My role is to show you how to use it safely, confidently, and in a way that genuinely supports how you work.

AI is a broad term for computer systems that can analyse information, recognise patterns, and make useful suggestions. Some AI works quietly in the background, for example sorting emails or spotting trends in data.

Generative AI is a type of AI that creates new content, such as text, images, or ideas, in response to your instructions. Tools like ChatGPT fall into this category. In simple terms, AI is the umbrella term, and generative AI is the part of it that helps you create things. When we talk about AI for small businesses we are referring to generative AI.

AI can support almost every part of a small business in simple, practical ways. It can help you write clearer emails, organise ideas, plan content, improve customer communication, or save time on tasks that usually take longer than they should.

During training, we look at your real day-to-day tasks and explore where AI can make life easier. It is not about replacing the way you work. It is an extra pair of hands so you can focus on what matters most.

Yes, as long as you use it thoughtfully. AI is safe for most small business tasks, including writing, planning, and organising ideas. I will show you how to use it responsibly, protect your information, avoid sharing anything sensitive, and spot when an answer needs checking. You stay in control at all times.

No. If you can use email, you can use AI. My training is designed for real people running real small businesses.

AI Confidence training is for small business owners, freelancers, and sole traders who want to understand and use AI in a clear, calm, and genuinely practical way. You don’t need to be tech-savvy or confident, just curious and open to learning something new.

Whether you’re brand new to AI, using it a little bit, or ready to explore it more strategically, the training meets you exactly where you are. Everything is tailored to your business, your skills, and your pace, so you always feel supported, not overwhelmed.

ChatGPT, as it is the most widely used AI tool at the moment. It is simple, accessible, and available on both computers and smart phones..

I teach the core skills using ChatGPT, but the principles apply to tools like Google Gemini, Claude, or Microsoft Copilot. If you prefer another tool, and have an account, we can work with that too.

My training is in person, hands-on, and tailored to your business. We work with your real tasks, examples, and goals. You can ask questions as we go, learn at your pace, and receive personalised resources afterwards.

No. You can start with the free version of ChatGPT, especially for the Learn session. For the Build session, a paid plan such as ChatGPT Plus can be helpful if you want access to more advanced features, but it is not essential. We can talk about what is best for you and your budget during the free 15-minute chat.